Grievence Readressal Mechanism

The following procedure is followed by Govt. ITI Siliguri for resolution of complaints.

Registration of Complaints (Level1): An initial complaint may be lodged at the through an e-mail or by registered post to the email ID This email address is being protected from spambots. You need JavaScript enabled to view it. or the postal address of Govt. ITI Siliguri addressed to the Foreman (ITI). The complaint will be resolved within 7 working days of receipt of complete data / facts/documents as required by Govt. ITI Siliguri to resolve the complaint. If the complaint is not resolved within 7 days or the applicant is not satisfied with the result then the complainant can escalate to Level 2.

Escalation of Complaint (Level2): The complaint can be escalated to Level 2 through e-mail at the email ID, This email address is being protected from spambots. You need JavaScript enabled to view it. or by Registered post to the Govt. ITI Siliguri mailing address, addressed to the Principal. The complaint will be resolved within a time frame of 7 working days of receipt of complete data / facts/documents as required by Govt. ITI Siliguri to resolve the complaint. If the complaint is of the nature that cannot be resolved at level 2 then the complaint will be taken to the committee.

Referring the Complaint to Committee. In case the complaint resolution is not in the purview of Govt. ITI Siliguri or involve multiple stake holders or involves detailed investigation by ITI/Regional Office/State Direcorate/Any other agency, the complaint shall be referred to a committee comprising of the following:

  • a) 1 Member from Regional office as representative of DIT West Bengal not below the rank of Deputy Director.
  • b) 1 Member Principal Govt. ITI Siliguri.
  • c) 1 Member Foreman, Govt. ITI Siliguri.
  • d) 1 Member Supervisor/ Senior Supervisor, Govt. ITI Siliguri.

The committee shall submit its report on the findings within 15 days of receipt of complete data / facts/documents as required by the committee to resolve the complaint. The decision of the committee will be final.

Any complaint not following the above mentioned process will not be considered as a complaint.

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