Grievence Readressal Mechanism
The following procedure is followed by Govt. ITI Siliguri for resolution of complaints.
Referring the Complaint to Committee. In case the complaint resolution is not in the purview of Govt. ITI Siliguri or involve multiple stake holders or involves detailed investigation by ITI/Regional Office/State Direcorate/Any other agency, the complaint shall be referred to a committee comprising of the following:
- a) 1 Member from Regional office as representative of DIT West Bengal not below the rank of Deputy Director.
- b) 1 Member Principal Govt. ITI Siliguri.
- c) 1 Member Foreman, Govt. ITI Siliguri.
- d) 1 Member Supervisor/ Senior Supervisor, Govt. ITI Siliguri.
The committee shall submit its report on the findings within 15 days of receipt of complete data / facts/documents as required by the committee to resolve the complaint. The decision of the committee will be final.
Any complaint not following the above mentioned process will not be considered as a complaint.